Delivery & other important infomation

Despatch & Delivery

Orders are sent via Royal Mail or tracked courier service.  Please allow 3 - 5 working days for the dispatch of your order and 2 - 5 working days for delivery.  You will advised what method of delivery is being used for you order.

Small orders are sent via Royal Mail 2nd class signed for service. Larger orders are sent by courier
Due to the nature of our products we don't offer returns or exchanges on our products as many are made to order.

Weather – please note before ordering that although we keep all products and parcels cool and chilled before they are shipped we cannot control how they are dealt with in transit. In very hot temperatures it is possible for wax melts and candles to sweat/melt and we are unable to offer refunds/replacements for this. Please bear this in mind when ordering during the summer/hot temperatures. Any breakages or damage to orders must be notified to us with 24 hours of receipt.

Please ensure that you enter the correct delivery address at the checkout, if you input the wrong address and your order gets delivered to the wrong address neither Whitcliffe Aromas, Royal Mail or the courier can be held liable for this, extra funds may be required to get the parcel shipped out to the correct address.

Couriers will attempt to deliver your parcel 3 times, if the parcel cannot be delivered on 3 occasions we can no longer be held liable for your parcel and you will have to provide a flat rate fee of £7.00 to get the parcel shipped out again.

If your parcel has not been delivered per the tracking information or you are disputing the delivery of your parcel please get in touch with Whitcliffe Aromas immediatley and we will work to resolve this for you as promptly as possible. We will work with the courier to locate your parcel and if the parcel is deemed missing we will gladly replace or refund your order.

If you choose to have your parcel left in a safe place please note that Whitcliffe Aromas, Royal Mail or the courier cannot be held liable for the parcel once delivered.

Weights 
All weights are approximate as everything is hand poured and may vary slightly

What are our candles made from
We use on the finest 100% soy wax for our candles & melts and premium grade fragrance oils,mica and cosmetic and bio-degradable glitters.

Payment
Payment can be made by PayPal or by debit/credit card. As you go through to the checkout you will need to select ‘Proceed to PayPal’ this will then give you the option to either log into your PayPal account or if you prefer to pay using debit/credit card please select ‘Checkout as a Guest’, you can then enter your debit/credit details.